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How do I return an item?

Shipping and Returns FAQs

Q: How long does it take to ship an item?
A: Once we receive payment on an order, we aim to ship out within 2-3 business days.

Q: How long before I can receive my order?
A: The delivery time depends on the destination of the order, UK destinations are received within 3 days.
The delivery time is also dependent on postage method used.

Q: How much is shipping?
A: Shipping charge is calculated based on the weight of the overall order during checkout.
Our shipping calculator is based on local normal shipping rates.
NOTE: Overseas orders may incur an import tax charge which the customer is liable for.

Q: Can I return an item unused and in its original packaging?
A: Items can be returned unused and in their original packaging.
Please note all items cut to order are NON-Refundable.
Items need to be returned with 7 days of receiving the order, with an email confirmation that has been sent by us. Refunds are done via original form of payment.
NOTE: Customer bears the cost of returning an item if they simply changed their mind. Initial shipping costs are also NON-refundable.

We aim to provide you with the best quality products.
To return an unused item in its original packaging,
Please contact our customer service for more information on our returns policy.
Thank you.
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